Starting next month, if you’re a FIDO cell phone customer, you will get charged a so-called mandatory fee to call them. You’ll get charged to call them if you need anything done on your cell plan that you can or should do online. That includes making a payment, changing your payment type or credit card, password reset, updating information and the likes.
FIDO is the 2nd tier carrier of Rodgers, so you can bet they’re starting it, too. And if Rodgers is implementing this rip-off fee, Telus and Bell have, or will match it. Their average call time is around three minutes. So even if one agent only handles 12 calls an hours at $10 per call, that’s $120 profit less their $15 hourly pay. They’ll make more money on this rip-off than they do on your cell bill!
George Boelcke – Money Tools & Rules book – yourmoneybook.com