Tag Archives: car rental contracts

Human ATMs and a Rental Car Heads Up

Read the screen! The New York Times just reported on a lawsuit involving Dollar Rent A Car over allegedly charging the huge collision coverage so-called protection on their car rentals.
Dollar, Thrifty, and lots of others try to sell you, and when you decline the coverage (as you should), they may still leave it on the contract.

The Dollar lawsuit alleges that customers were clicking through the five or six different little computer screens and clicking ok. But what they didn’t see is that they coverage was shown as being accepted. You need to read each of those little screens to see it shows that you declined coverage. If not – you’ve signed for it, but won’t see it until you return the vehicle and get an actual printed statement. At that point, it’s too late and your credit card company won’t help you with a dispute since you’ve signed the agreement!

A great idea: 300 TD bank locations now have a coin counter machine right in the branch. It’s free if you’re a TD customer. I love the idea and the customer service. I just don’t love the idea that you have to be a TD customer to use them.

Ever wanted to talk to a human at an ATM machine if you’re stuck or have a question? Bank of America CAN have a good idea: Yes, it’s true: The bank with THE worst customer satisfaction rating on the planet has come out with a great idea.

They’ve just rolled out a human being ATM being tested in New England. It’s a normal ATM, but artificial intelligence and a skype-like connection lets you talk to a real human being from 7 am until 10 pm!
Yes, right at the ATM you can get questions answered and do transactions that you ordinarily can’t do with an ATM such as split deposits, foreign currency transactions, etc. I love the idea and hope, like everything else, it’ll come to Canada with one of the big banks.